Founded in 2015 by long experienced managers, MICSAR provides the following services:

 

IT Management Consulting

  • CIO on-demand
  • Startup management: from Business Plan to post-startup operations
  • Other temporary management tasks.
  • IT Project/Program Management

 

IT Outsourcing Advisory and Strategy

  • IT Outsourcing
  • Cloud Sourcing Consultancy
  • IT Infrastructure and Application Outsourcing
  • Business Process Outsourcing
  • Procurement support to optimize Outsourcing contracts

 

Digital Transformation

  • IoT
  • Industrial 3D Printing
  • Big Data Strategy

 

CRM ICT & Process Consulting

  • Go-to-market strategy development for new services
  • Multichannel organization, including innovative channels (Social, IoT, …)
  • Business Case for introduction of new services
  • TCO and ROI Analysis, CRM Opex/CAPEX Analysis
  • Process improvements in domain of Marketing, Sales and Customer Care (Including Contact Center Optimization)
  • Enterprise CRM Project Management
  • CRM Outsourcing negotiation and contract optimization

 

Privacy and Data Protection (GDPR) compliance

  • Privacy assessment, gap analysis and recommendations
  • Privacy compliance management
  • Data Protection Officer services